Reference

Answers to What You Ask Us Most

Q: How long does a DANA or OVO deposit take to appear in my account?

DANA and OVO deposits typically reflect in your account wallet within seconds of the transfer completing on your e-wallet side. If your balance has not updated after two minutes, tap the refresh icon in the cashier before contacting support — most delays resolve automatically within that window.

Q: What documents do I need to complete withdrawal verification?

You need a photo of your national ID (KTP) and a screenshot of your DANA, OVO, GoPay or QRIS account showing the account name. Both must match your registered idnscore slot account name. Upload these inside your account profile under the Verification tab before submitting your first withdrawal.

Q: Can I use a different payment method for withdrawals than the one I deposited with?

We aim to match withdrawal methods to the deposit method used in most cases, though you can update your preferred payout method inside the cashier settings. The account name on the new method must still match your registered profile name — our team verifies this before processing.

Q: Why is a game showing in the lobby on desktop but not on my mobile?

A small number of live table variants — including certain Live Baccarat side-bet rooms — are optimised for desktop screens only and do not render on mobile. Game availability also depends on local law for your region. The mobile lobby filters these automatically so you only see fully playable titles.

Q: How do I reach support if live chat is not responding at night?

Our live chat is staffed 24 hours including the 00:00–08:00 WIB night shift. If the chat widget shows a queue wait, switch to our Telegram handle listed in your account profile page — our night team monitors both channels and will pick up your query within the same session.

Q: My QRIS payment was deducted but my account balance did not update — what should I do?

Keep the QRIS transaction receipt or screenshot from your banking app. Go to live chat, share the transaction reference number and timestamp, and our team will trace the deposit against our QRIS gateway logs. Most QRIS trace resolutions complete within 15 minutes during staffed hours.

Q: How do I know which promotions are currently active on my account?

Check the promo board inside your account dashboard — it shows only the offers currently active for your account tier and activity level. External sources may show outdated or region-incorrect offers, so the in-account board is the accurate reference for what is running this week.

We gathered the questions our Indonesia account holders ask most often — covering account setup, deposits via DANA, OVO, GoPay and QRIS, withdrawal timelines, lobby access, and live…

Account Setup FAQDANA, OVO, GoPay, QRISWithdrawal ProcessLive Support HoursLobby Access FAQ

Explore the Lobby Read FAQ

Browse the FAQ sections that matter to you

This FAQ page is organised around the stages of your account journey — from the moment you open your account through to your first withdrawal. Each section below targets one real friction point: how deposits land, when withdrawals clear, how to reach us at 02:00 if something blocks you, and what happens to your session when you switch between mobile and desktop.

We keep these answers updated whenever our account processes change, so you are always reading current steps, not outdated ones. Payments mentioned — DANA, OVO, GoPay, QRIS — reflect the active rails in our cashier today.

DANA
OVO
GoPay
QRIS

THREE KEY FAQ AREAS

Explore the three areas we get asked about most

Whether your question is about your account, your wallet or our house policies, these three cards map the territory. Dig into whichever section matches where you are in the journey right now.

Account

Opening and Verifying Your Account

Account creation takes under two minutes on mobile or desktop.

Payments

Deposits, Withdrawals and Timing

DANA, OVO, GoPay and QRIS deposits reflect in your account wallet within seconds in most cases.

Policy

Account Rules and Eligibility

Account access and game availability depend on local law.

FAQ BY THE NUMBERS

How our FAQ and support structure holds up

24/7

Live chat availability

Active local payment rails (DANA, OVO, GoPay, QRIS)

<1 min

Typical deposit reflection time

1 hr

Target withdrawal review window

REACH US DIRECTLY

Three ways to get a live answer from our team

When this FAQ page does not fully cover your situation, our support team is reachable around the clock. Choose the channel that fits where you are — instant chat inside your account dashboard, a dedicated email queue, or our Telegram handle for quick back-and-forth on account or payment questions.

Team online

Live Chat — In-Account Dashboard

Open the chat bubble inside your account at any hour. Our agents handle account verification questions, deposit trace requests and withdrawal status checks in the same conversation thread without transferring you.

Email Support Queue

Send detailed account queries — including screenshots of DANA or QRIS transaction receipts — to our support email. We aim to respond within two hours during peak Indonesia evening hours (18:00–23:00 WIB).

Telegram Channel

Our Telegram handle is listed inside your account profile page. It is the fastest path for short questions about OVO or GoPay transaction statuses and for confirming whether a promo is currently active on your account.

WHY OUR FAQ IS RELIABLE

Six signals that keep this FAQ page credible

A FAQ page is only as useful as the accuracy behind it. We build each answer from real account operation data — support ticket patterns, cashier logs, and account team feedback —…

Updated from Live Support Tickets

Each FAQ answer is reviewed against open and closed support tickets monthly. If the account flow changes — such as a new QRIS confirmation screen — we update the answer within 48 hours of the change going live.

Payment Steps Are Cashier-Verified

Every deposit and withdrawal step described here is cross-checked against our live cashier configuration for DANA, OVO, GoPay and QRIS so the instructions match what you actually see on screen during the transaction.

Account Policies Written by Operations

Eligibility and account rules stated in this FAQ come from our operations team, not a third-party copywriter. When local law changes affect access, we update the relevant FAQ answer before the rule takes effect for existing accounts.

Support Hours Are Staffed, Not Automated

When we say 24/7 live chat, that means a real agent — not a bot script. FAQ answers about support escalation reflect actual staffing shifts, including our night team covering 00:00–08:00 WIB for Indonesia accounts.

One-Account Verification Is Actively Enforced

Our FAQ states one account per person because our system actually flags and reviews duplicates. This protects your account balance and keeps withdrawal verification straightforward — no manual appeals needed if your ID matches your payment method.

FAQ Answers Cite Specific Timeframes

We aim to give you a time — not a vague phrase. Withdrawal review within one business hour, deposit reflection within seconds, email reply within two hours during peak WIB evening — checkable numbers you can hold us to.

Switch between channels — our answers stay the same

Whether you find your answer here in the FAQ, through live chat, or by emailing support, the information should match.

FAQ page vs. live chat	The FAQ page and our live chat agents draw from the same operational notes, so the withdrawal timeline you read here matches what our chat team tells you at 03:00 WIB.
Mobile FAQ vs. desktop FAQ	This FAQ page renders the same content on mobile and desktop. Account steps described — such as navigating to the cashier — reflect the mobile layout, since most Indonesia accounts access us via phone.
DANA steps vs. OVO steps	Deposit instructions for DANA and OVO differ in one screen — the app you switch to — but the cashier entry point inside your account is identical. Our FAQ covers both without repeating shared steps unnecessarily.
New account FAQ vs. existing account FAQ	We separate first-deposit questions from ongoing account questions in the FAQ so you read only the steps relevant to your account stage — not a wall of conditions that only apply once.
Indonesia-specific FAQ vs. general FAQ	Payment method answers on this page are written specifically for Indonesia rails — DANA, OVO, GoPay and QRIS. International payment methods not active in our Indonesia cashier are not mentioned here.
FAQ timing vs. real cashier timing	When our FAQ says deposits clear in under a minute, that figure comes from our cashier monitoring logs, not a marketing estimate. We revise it if the technical reality changes for any payment rail.
Account rules FAQ vs. actual enforcement	The one-account rule and name-matching requirement in our FAQ are actively checked by our verification system — not aspirational policies. What you read here is what our account team actually applies.

Six things that shape how your account works here

These are the operational elements that define what it actually feels like to use idnscore slot — the lobby structure, the session continuity, the account verification…

Lobby Structure: Slots, Live Tables, Crash

Our lobby is divided into slot rooms, live table sections covering Live Baccarat and Dragon Tiger, and Crash Games including Aviator. You can filter by category without leaving the lobby page, and your session carries across tabs.

Session Continuity Across Devices

Log in on mobile in the morning and pick up on desktop in the evening — your account balance, active rounds in Super Bingo or Fishing God, and any pending transactions all reflect the same state across both sessions.

Account Name Must Match Payment Method

The name on your DANA, OVO or GoPay account must match your idnscore slot account name exactly. This is checked at first withdrawal, not at deposit, so set your account name correctly when you first register.

Withdrawal Verification Is a One-Time Step

Identity verification happens once — on your first withdrawal request. After that, subsequent withdrawals go directly to the review queue without repeating the ID upload step, keeping the process quicker from your second withdrawal onward.

Game Availability Depends on Local Law

Some game categories — including certain live table variants — depend on local law for availability in your region. The lobby automatically shows only the titles and rooms accessible where local law permits for your account location.

Promo Board Is Account-Specific

Promotions visible in your account dashboard are tailored to your account tier and activity pattern. The promo board updates each week — check it inside your account rather than relying on external sources for what is currently running.

Your most frequent questions, answered clearly

These six questions come directly from our support queue. We have written the answers to match exactly what our account team tells you in live chat — same steps, same timeframes, same conditions. If your question is not here, open live chat and our team will add it to the next FAQ update.